E-commerce Success – Cloudsheer Consulting

Client

The client is a B2B compounding pharmacy that helps healthcare providers offer customized, affordable medications to their patients. By combining multiple medications into a single bottle, they simplify dosing and make treatment easier to follow. Their cash-pay model skips the hassle of insurance, making medications more accessible and cost-effective for patients while supporting providers in delivering better care.

Challanges

Our client faced significant operational inefficiencies due to a disjointed e-commerce system and fragmented order management. These challenges impacted customer satisfaction and overall business performance.

Key Issues:

Disconnected e-commerce and order management systems.
Inefficiencies in order placement, fulfilment, and customer service.
Poor inventory tracking, leading to delayed deliveries.
Complex returns processing.
Heavy reliance on third-party solutions, increasing costs and IT complexity.
Limited agility in responding to customer needs and market demands.

A streamlined, integrated solution was essential to enhance efficiency and support a customer-centric approach.

Our Solution

To address operational challenges, our client implemented Salesforce B2B Commerce Cloud integrated with Salesforce Order Management System (OMS)—creating a seamless, end-to-end commerce platform.

Key Enhancements:

Automated Order Routing: Real-time inventory tracking reduced errors and sped up processing.
Improved Internal Communication: Centralized data enhanced collaboration across sales, fulfillment, and customer service teams.
Proactive Inventory Management: Ensured better stock control and issue resolution before impacting customers.
Reduced IT Complexity: Eliminated reliance on third-party tools, lowering operational costs and enhancing scalability.

Our Impact

Implementing Salesforce B2B Commerce Cloud with Salesforce OMS significantly enhanced operational efficiency and customer satisfaction.

Key Achievements:

Automated Order Processing: Reduced errors and expedited fulfillment.
Real-Time Order Tracking: Enabled swift decision-making and issue resolution.
Scalable Business Foundation: Lower operational costs and improved agility.
Enhanced Customer Experience: Faster deliveries and seamless order management.

Measurable Results:

95% inventory accuracy with omni-channel inventory management.
37% reduction in delayed deliveries.
42% fewer errors in order processing.
29% faster order processing times.
15% reduction in fulfillment time.

This transformation empowered the client with a more efficient, scalable, and customer-centric commerce solution.